Peacock TV is a popular video streaming service that was launched on 15th July 2020. Many people in the US use it to stream content every day. But sometimes, you may face problems with various aspects of the service. So, you must know how to contact Peacock customer service.
The best way to contact the service and address issues is by using the Contact Us page. You can also avail yourself of Peacock customer service live chat by signing into your account on the Peacock TV website. There is also a dedicated web page for people to tackle issues related to their account settings, broadband services, and technical problems.
Let us find out more about contacting Peacock TV customer service.
Get Peacock Customer Service Through the Contact Us Page
If you want speedy Peacock customer support, navigate to the Contact Us page of the service. Here, there are several options to get your issue resolved. The first option is to tap the ‘Get in touch’ option. Here, you will be asked to choose a category relevant to your problem. For example, you can choose between setting up your device and logging in, getting technical assistance, plans and payment, and more.
After choosing a relevant category, you can get the needed support. Besides that, it’s also possible to talk to a live person at Peacock TV any day from 9 am to 1 am ET.
Another way to get your query resolved is through the Frequently Asked Question section on the Peacock TV website. There are many questions that answer common questions of the users. Choose any question related to your concern to find information about it.
Use Peacock Customer Service Live Chat
Live chatting with customer care is another way to get support and assistance for any problem. Whether you are looking for Roku for Peacock customer service number, login, or account-related problems, contacting the live chat feature will help.
● Go to the official page of Peacock TV.
● Here, find the ‘Support’ section.
● You can find the Live Chat option below the customer service menu.
● Use this option to get support promptly.
● You may ask questions related to the account or get technical assistance.
● First, you must chat with the chatbot icon, called the Peacock Helper Bot, at the lower right part of the help center page.
● Tap on the chatbot and choose the ‘Online chat’ option.
● Now describe your problem so that the bot can begin solving it.
Call Peacock Customer Service
At present, there is no valid Peacock customer service number that we know of. You can use the live chat feature or the Help Center of the website to get your issues resolved.
Use the Contact Us in the ‘Customer service’ section to avail of handy support. You can also connect with a live agent through this option. So, even if there is no known Peacock customer service phone number, you can avail of help.
How to Email Peacock TV Customer Support
There are many ways to send a report to Peacock customer service or care. The simplest and easiest way is described below.
● Open your browser on your smartphone or computer.
● Now, through the search box, navigate to the URL www.peacocktv.com/help/email-us.
● Go to this URL and hit the ‘Go’ button.
● The moment you hit this button, you will find yourself on the customer care email page.
● However, ensure that you sign in to your account to send the email.
● If you are not signed in, go ahead and sign in to your Peacock TV account.
● When you do that, you will see the ‘Email us’ option.
● Peacock TV will ask you to use the form on the Help Center page to email them a concern. It's also written that the service will get back to you in 24 hours.
● Now, scroll down, and under the ‘Email’ option, choose a topic and write your message below.
● After you give information about your issue, hit the ‘Submit’ button.
● You can write about the shows you are watching or the error codes that you are seeing. Write about it in the email body before hitting the ‘Submit’ button.
Get Peacock Customer Service from Social Media
Peacock TV is present on social media platforms like Facebook and Twitter. So, you can try reaching out to these channels for help.
Twitter users can use the handle @PeacockTVCare to get support from 9 am to 1 am ET every day. You can also reach out to the community on this Twitter page to get more support.
Facebook users can find the service as Peacock TV on Facebook.
How to Cancel Your Peacock TV Plan
It is easy to contact Peacock TV to cancel your premium plan. Follow these steps to cancel the premium plan even if you redeemed it through Spectrum.
● Navigate to your account.
● Now, visit the ‘Plans & Payments’ option.
● Choose the ‘Change’ or ‘Cancel Plan’ option.
● Now, choose ‘Cancel Plan.’
● You will now view a confirmation message on your screen.
● When the cancellation is confirmed, you will get an email.
● The plan will not renew even after the billing cycle ends.
Frequently Asked Questions
1. How do I get customer service on Peacock TV?
You can get customer service through the Contact Us page of Peacock TV. Here, find the ‘Get in Touch’ option and choose a relevant topic category. Users can talk to a live agent at the service from 9 am to 1 am ET. Besides that, go to the official Peacock TV page and choose the ‘Support’ section to access live chat.
2. Can I get Peacock on my phone?
You can get Peacock TV on your phone. It is available for all Apple and Android phones. Begin streaming after making an account on the app. However, if you are an Amazon Fire TV or Roku customer, you cannot access Peacock TV on your phone.
3. How do I contact Peacock to cancel my plan?
Go to your account in Peacock TV and choose the ‘Plans & Payments’ option. Now, choose ‘Change or cancel plan’ followed by selecting the ‘Cancel plan’ option. Upon cancellation, you will get a confirmation message. Finally, you will get an email when the cancelation of your plan is confirmed.
4. How do I cancel my Peacock subscription and get a refund?
To cancel your Peacock subscription, choose the ‘Change plan’ option in the ‘Plans & Payments’ section. Next, choose ‘Change or cancel plan’ followed by ‘Cancel plan.’ Peacock does not provide refunds for canceled subscriptions. So, if you cancel in the middle of a billing cycle, you wont get a refund for the remaining days.
5. Does Peacock offer a refund?
Peacock TV does not offer refunds. Their charges are non-refundable. The service will not issue any credits for any payments made before you cancel your subscription plan.
Concluding Words
Availing of Peacock customer service is quite simple. You can use the dedicated Contact Us page or shoot an email to the customer support team on the Help page. If the issue does not involve revealing sensitive account information, seek support from Peacock TV’s Twitter page.
Kommentarer